Our Policies

Cancellation Policy

We kindly ask that you provide at least 48 hours’ notice if you need to cancel or reschedule an appointment. We’re a small business with limited appointment availability and resources. When an appointment is booked, we reserve staff, resources, and that time specifically for you. With less than 48 hours’ notice, we often aren't able to fill that appointment time to another client. Cancellations made with less than 48 hours’ notice will be subject to our cancellation policy.

We truly appreciate your understanding and consideration of our small business!

Refund Policy

We strive to provide the best possible products, services, and recommendations, and we’re always happy to help ensure you’re satisfied with your experience.

Due to our limited capacity, retail purchases and packages are non-refundable and non-transferable. 

Single services may be cancelled for a refund when cancellation is made at least 48 hours prior to the scheduled appointment. We reserve the right to limit multiple reschedules of appointments, as this occupies time on the schedule that cannot otherwise be booked if those appointments are repeatedly changed.

If you need to reschedule with less than 48 hours’ notice, we may be able to accommodate your request on a case-by-case basis, depending on circumstances and availability. If a one time rescheduled appointment is offered, it must be used within 7 days of the original appointment and no further reschedules will be honored. 

We appreciate your understanding and thank you for supporting our small business.

Sick Policy

Because of the close nature of our services, we ask that if you have a high fever or are feeling particularly unwell before your appointment, please give us a call and work with our front desk to reschedule.

Our nurses and associates are like family to us, and we want to do everything we can to protect their wellbeing—as well as yours! If you're not feeling well, please don't hesitate to reach out. We’ll do our best to find another time that works for you.

Kids

We love little ones, but our space is a kid-free zone. To help us maintain a calm, relaxing environment for all of our clients, we ask that you please make childcare arrangements before your appointment.

Thank you for helping us keep your time with us peaceful and uninterrupted!

Parking

Convenient parking is available directly in front of our space. Please park only in the designated, labeled spaces. We look forward to making your visit as easy as possible from the moment you arrive!  Please only park in a Well Room space for the duration of your appointment as these spaces are needed for clients with scheduled appointments. We stagger our appointment availability in order to accommodate parking for clients.

Tipping

Tipping is discretionary. However, tips are greatly appreciated for services like Facials, Massages, Cryotherapy, and Spray tans. Gratitude for all other services remains completely optional.

Should you wish to tip your service provider, you may do so directly via Cash or the Venmo QR code available at the front desk.

Your continued support—and telling a friend about us—is always appreciated. 💛